Regulations for the provision of store services
1. The online store available at https://www.mixpolzdzieszowice.pl/sklep/ is run by the company MIXPOL PROFILE Sp. z o.o., 47-330 Zdzieszowice, ul. Parkowa 4, NIP: 1990111212
1. The online store https://www.mixpolzdzieszowice.pl/sklep/, sells via the Internet.
1. Making purchases through the network requires the acceptance of cookies by the user's browser.
2.Service works on properly configured Internet Explorer, Mozilla Firefox, Google Chrome, or other updated and properly configured browser.
1. The order is carried out by completing the form on the Store's website https://www.mixpolzdzieszowice.pl/sklep/. Placing an order is possible after registration / logging in / (which allows you to track orders and preview the history of ordered products) or without registration.
2. The order is made by choosing the right item, choosing the number of pieces, and clicking the "basket" sign. After confirming the selection, the User is transferred to the page selecting the payment method and the method of receiving the order.
3. The way of delivery of the Goods - shipping or personal collection in our company store, MIXPOL 47-330 ZDZIESZOWICE, ul. PARK 4.
4. After placing the order, the Ordering Party will receive an e-mail or SMS (in accordance with the option selected when placing the order) confirming the acceptance of the order.
5. Orders can be placed 24 hours a day throughout the year. We ship goods from Monday to Friday within 24 hours. Orders placed on weekdays after hours. 11:00, on Saturdays, Sundays and holidays - will be implemented the next business day. We inform you about each stage of the order by sending an e-mail. Order status can also be checked by logging into the individual customer account. For orders paid by bank transfer, the order begins after the payment has been credited to the bank account. However, in the case of a COD order, the implementation of the order begins after receiving the order form on the store's e-mail account or receiving information about the choice of a shipment payable on delivery. For orders paid by bank transfer, we count the time from the receipt of money on the bank account. The maximum waiting time for payment is 7 days. After this date the order will be canceled.
6. In the event of circumstances preventing completely (unavailability of some of the goods) or temporarily the implementation of the order, we reserve the right to suspend the implementation of the contract, and we undertake to immediately notify the Purchaser of the situation. The customer decides whether the order is to be realized partially or completely canceled.
7. A limited number of goods are intended for promotional sales and sales. Orders are processed in the order in which confirmed orders are received, while supplies covered by this form of sale run out.
8. Available payment methods:
- Bank transfer to bank account:
- On delivery: payment to the courier at the time of delivery
9.Orders which incorrectly filled in the contact details (e-mail does not exist, no telephone) will not be considered.
10. In selected cases, MIXPOL Store reserves the right to additional phone verification or suspend orders that raise doubts.
11. All prices on the website https://www.mixpolzdzieszowice.pl/sklep/
are given in Polish zlotys and include VAT (gross prices).
12. A receipt or VAT invoice is issued on request for each product sold. To receive a VAT invoice, you must correctly complete the company details with tax identification number.
13. The ordered goods are sent in Poland via courier. It is possible to send goods abroad after prior telephone arrangement and calculation of delivery costs.
1. Withdrawal from the contract
Ordering Party - a consumer who has concluded a distance contract may withdraw from it without giving reasons, by submitting a relevant statement in writing within fourteen / 14 / days from the date of delivery. To meet this deadline, it is enough to send a statement before its expiry (they can be sent along with the returned goods to the address MIXPOL 47-330 ZDZIESZOWICE, 4 PARKOWA St., or inform via e-mail: firstname.lastname@example.org. The return of goods should take place immediately, not later than in within 14 days with attached purchase document: receipt or VAT invoice. The customer bears the shipping costs. Please note that the returned product cannot bear traces of use, packed in the original and undamaged packaging, with complete contents (including tags). in such a case, the Ordering Party - the Consumer is obliged to send the delivered order unchanged, unless a change was necessary within the scope of ordinary management of the thing sold, and the MIXPOL store after checking the product status returns to the bank account of the Ordering Party - Consumer the amount due for the returned order.
The store does not accept any parcels returned COD.
2. In the event of withdrawal from the contract, the Consumer shall be responsible for reducing the value of the item as a result of using it in a way that goes beyond what is necessary to determine the characteristics and functioning of the item. The right to withdraw from the contract is not entitled to the Consumer in relation to the contracts referred to in art. 38 of the Act of 30.05.2014.
3. If it turns out that the delivered goods do not comply with the order, the Purchaser shall have the right to exchange the goods for the ordered or new one.
4. The warranty and the right to withdraw from the contract do not apply if the product is affected by mechanical damage of external origin. Therefore, we recommend checking the packaging for visible damage before collecting the package. In particular, pay attention to the condition of the tapes stuck to the shipment. If the packaging shows signs of damage or the tapes are broken, do not accept the parcel and make a damage report in the presence of the courier and contact the seller as soon as possible to clarify the matter.
The basis and scope of liability of the Seller to the Customer who is a natural person who acquires the Product for purposes unrelated to professional or business activity, for non-compliance of the Product with the Sales Agreement are specified in particular by the Act on specific conditions of consumer sales and the amendment to the Civil Code of 27 July 2002 (Journal of Laws No. 141, item 1176, as amended).
- Notifications about non-compliance of the Product with the Sales Agreement and notification of the relevant request can be made in writing to the address email@example.com, or sent to the address MIXPOL, 47-330 ZDZIESZOWICE, ul. PARK 4.
A correctly submitted complaint should include:
* Customer's first name, last name, address, e-mail address and telephone number,
* Date of conclusion of the Agreement,
* Subject of the complaint, indicating the client's request,
* Circumstances justifying the complaint,
* Proof of purchase of the advertised product.
- The seller will respond to the customer's request immediately, no later than within 14 business days. A response to the complaint will be sent to the address provided by the Customer or in another manner provided by the Customer.
In matters not covered by these regulations, the provisions of the Civil Code and the Act on the protection of certain consumer rights and liability for damage caused by a dangerous product of 2 March 2000 shall apply. No. 22, item 271)
and the Act of July 27, 2002, Journal Of Laws No. 141, item 1176 on special conditions of consumer sales and on the amendment to the Civil Code.
In the case of customers who are not consumers, points 1 14 and 15 of the Regulations shall not apply. A consumer is a natural person who performs a legal act (including when buying a good) not directly related to his business or professional activity.